Shipping Policy

Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Orders placed after 2 PM EST will begin processing the next business day.

Shipping Method & Carrier

We ship all orders through USPS. At checkout, you can select your preferred USPS shipping option. Delivery times are estimates provided by USPS and are not guaranteed.

Pickup Option

Local customers may choose free local pickup at checkout. Pickup details, including location and available pickup times, will be provided by email once your order is ready. Orders must be picked up within 7 calendar days of notification; uncollected orders will be automatically canceled and refunded minus a 10% restocking fee.

Shipping Confirmation & Tracking

Once your order ships, you will receive an email with your tracking number. Please allow up to 24 hours for tracking information to update.

Incorrect Addresses

Celis is not responsible for delays or losses due to incorrect or incomplete addresses entered at checkout. Please double-check your shipping address before submitting your order.

Lost or Damaged Packages

Once an order is marked “Delivered” by USPS, Celis is no longer responsible for the package. If your order is lost or damaged in transit, please file a claim directly with USPS. We’re happy to provide any information needed to support your claim.